Frequently Asked Questions
What is Dolly?
Dolly is a marketplace that allows background-checked Helpers with pickup trucks, vans, and large SUVs to connect with people who need help with micro-moves in the city.
How much does Dolly cost?
We provide a price that's determined by distance, item count, and specific details about your item(s), with the choice of Curbside delivery for a discounted price. The minimum price is $30.
What is Curbside?
Your Helper picks up the item at the curb, and drops it off at the curb. You are responsible for getting it inside. Curbside is quick and easy—perfect for items that aren't difficult to carry.
How do I pay and tip my Helper?
All payment and tipping is done through Dolly—no cash! When you book your Dolly, a hold is placed on your credit card for the full amount of the Dolly. Once your Dolly is completed, we charge the card for the total amount. In the event that you cancel your Dolly with more than 24 hours notice, your hold is released. Your Helper receives 100% of the tip amount if you choose to tip.
Is there a cancellation fee?
Yes. There is a 20% cancellation fee (of the Dolly price) when you cancel within 24 hours of your scheduled time. We encourage you to reschedule in the event of a scheduling conflict. We will not charge a cancellation fee if the Dolly is rescheduled and completed successfully.
How do I communicate with my Helper?
You and your Helper will be able to message in the iPhone or Android app about details and logistics.
Will a Dolly Helper pack boxes or disassemble/assemble my furniture?
Dolly Helpers will help carry and transport any items that easily fit into a pickup truck, van, or large SUV; however, they are not required to pack boxes or disassemble/assemble furniture. Dolly Helpers will come equipped with straps and blankets, but if there is any item you are concerned about protecting, it's best to wrap it up beforehand.
How should I list moving my bed?
We get this one a lot! If you enter "Bed (Your Size of Bed)" it includes a mattress, box spring, and bed frame. Feel free to add each of the parts of your bed individually as well, it's up to you! If you have more questions about how to enter your items please feel free to contact our Support Team.
What if my item needs to be returned to the pickup location?
In the event your item can't be delivered, the fee is the same as the Dolly price minus Dolly's commission—so your Helper still gets paid!
What happens if my item doesn't fit through the doorway of my home?
In the event your item can't be delivered because it doesn't fit through the door, we can leave the item outside your home or return it to the pickup location for a fee that is the same as the Dolly price minus Dolly's commission.
How do you keep Dolly Customers safe?
All of our Helpers are thoroughly background and DMV checked before being accepted into the app. Additionally, each Helper is reviewed after every Dolly.
Does Dolly offer insurance?
Yes, your stuff is covered! Dolly currently offers a multi-million dollar insurance policy.
How do I become a Helper?
Dolly Helpers are background and DMV checked, trained, and regularly reviewed. If you own a late-model truck, van, or large SUV please fill out the form here.