The Container Store Case Study

Improving the customer experience through last-mile innovation.

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Overview & Topics

In this video case study, Mike Howell, Dolly’s CEO, and Paul de Freitas, Director of Store Operations at The Container Store, discuss their partnership and how it has improved the customer experience.

The video will cover the following:

  • • Impact of the partnership on the customer and store operations by offering a scheduled and same-day point to point delivery experience.
  • • Details of the launch pilot and eventual nationwide expansion.
  • • Technical investments and integration requirements.
  • • Evolution of the partnership and new service offerings.

View the Case Study Video