TCS is in the process of a national rollout of last-mile delivery service Dolly in order to achieve consistent quality results in its final-mile services through consolidation into a single service that’s fully integrated into the retailer’s information system.
Use Dolly For All Your Delivery Needs
Sell more and delight customers using Dolly for last mile delivery, buy online pick up in store, and reverse logistics.
Big Box Retail
Outlet / Discount
Bulk Item Orders
- December 2019
- October 2019
The “Amazon effect” has led to logistics — especially the last-mile segment — becoming an integral part of the consumer experience. Jay Sackos, head of sales at Dolly, the fast-shipping startup, spoke to FreightWaves on the last-mile trends he has witnessed the past few years.
- October 2019
The home storage and organization products retailer is in the early stages of a planned national rollout of last-mile delivery service Dolly. The Container Store launched Dolly in spring 2018 with a small pilot in Denver.
- May 2019
Dolly, another Seattle startup, recently announced $7.5 million in fresh funding to expand to new cities and start delivering televisions, sofas, appliances and other big items for the likes of Lowe’s Cos. and Costco Wholesale Corp.
Own Your Customer's Delivery Experience With Dolly Today
“Crate and Barrel’s partnership with Dolly marks our commitment to adopting innovations that bring our customers a better overall customer experience”
- Chris Kaye, VP of Supply Chain at Crate and Barrel
“Using Dolly there has been a significant improvement in the customer service experience. The average customer rating is 4.9 out of five stars.”
- Paul de Freitas, Director of Store Operations, The Container Store
Scheduling and Speed
Customer selects a 30 minute pickup window (8am-9pm, 365 days a year) as quickly as 90 minutes out.
Affordable, Guaranteed Pricing
Customer receives a fully guaranteed price up front, starting at $35, so they know exactly what they're spending.
Customer communicates directly with Helpers and customer tracks progress via GPS throughout the delivery.
Safe, High-Quality Service
All Dollys are backed by our Damage Protection program and commercial liability insurance.
Best in Class Customer Service
Customers may contact Dolly support anytime via text, phone, or email (average response time is <5 minutes).
Partner With Dolly
To connect with our business development team for more information, store merchandising materials, or to discuss a specific question or idea, fill out the form below:
If you want to drive with Dolly, apply to be a Helper here.
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Call 312.625.5355 to speak with our team.