- Paul de Freitas, Director of Store Operations for The Container Store
Sell more and delight customers using Dolly for last mile delivery, buy online pick up in store, and reverse logistics.
TCS is in the process of a national rollout of last-mile delivery service Dolly in order to achieve consistent quality results in its final-mile services through consolidation into a single service that’s fully integrated into the retailer’s information system.
The “Amazon effect” has led to logistics — especially the last-mile segment — becoming an integral part of the consumer experience. Jay Sackos, head of sales at Dolly, the fast-shipping startup, spoke to FreightWaves on the last-mile trends he has witnessed the past few years.
The home storage and organization products retailer is in the early stages of a planned national rollout of last-mile delivery service Dolly. The Container Store launched Dolly in spring 2018 with a small pilot in Denver.
Dolly, another Seattle startup, recently announced $7.5 million in fresh funding to expand to new cities and start delivering televisions, sofas, appliances and other big items for the likes of Lowe’s Cos. and Costco Wholesale Corp.
- Chris Kaye, VP of Supply Chain at Crate and Barrel
- Paul de Freitas, Director of Store Operations, The Container Store
Customer selects a 30 minute pickup window (8am-9pm, 365 days a year) as quickly as 90 minutes out.
Customer receives a fully guaranteed price up front, starting at $35, so they know exactly what they're spending.
Customer communicates directly with Helpers and customer tracks progress via GPS throughout the delivery.
All Dollys are backed by our Damage Protection program and commercial liability insurance.
Customers may contact Dolly support anytime via text, phone, or email (average response time is <5 minutes).
Download the app or book directly online.
Download the official Dolly Delivery badge to let your customers know about Dolly!
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If you’d like to talk to a human, call 312.625.5355.